Limousine chauffeurs do more than drive people around in limousines. Besides driving, they are tasked with making their passengers feel comfortable. They are engaged in a multitude of tasks and activities that are all aimed at offering an unmatched luxurious experience. Unlike regular drivers, limo drivers are masters of professional and social etiquette. If you care to know more about limo driving etiquette, look no further. Here’s what you need to know.
Professional limo drivers have a dress code that usually depends on the company they are working for. Most limo chauffeurs, however, wear crisp, clean uniforms preferably black to avoid detracting attention from their passengers. Limo chauffeurs avoid unusual colours, tassels, and piping. Most limo companies prohibit coloured ties, handkerchiefs, cummerbunds or any other uniform accessories that tend to draw attention since one of the main reasons for hiring a limo is to attract attention. Black uniforms keep limo chauffeurs in the background directing all the attention to where it matters most i.e. the passenger.
Besides being dressed subtly, limo chauffeurs also need to observe strict driving etiquette. For instance, chauffeurs are supposed to focus on the travel route as well as the safety of their passengers. It is bad etiquette for a limo chauffeur to be late so he/she must do everything it takes to avoid delays including traffic. Chauffeurs are expected to be masters of travel routes. If a traffic jam is causing delays, a chauffeur should have route alternatives.
Limo chauffeurs are also expected to be experts in numerous driving techniques to help them deal with all kinds of road hazards. They must undergo vigorous training on all types of road hazards imaginable with the aim of minimizing risk without compromising their client’s comfort. Chauffeurs are also expected to avoid anything that might introduce unnecessary risks while driving i.e. eating or drinking. Chauffeurs must also avoid personal errands while driving clients even if it takes a second and the errand coincides with their client’s travel route.
Limo chauffeurs are expected to be warm and friendly at all times. They should not express or exercise any behaviour that presents psychological barriers between them and their passengers. For instance, a chauffeur should maintain eye contact with their clients avoiding sunglasses especially when conversing directly with clients (as sunglasses tend to present psychological barriers during face-to-face conversations).
Although chauffeurs are allowed to wear sunglasses when driving, most limo companies don’t allow chauffeurs to wear sunglasses outside the limo to avoid portraying aloof/disinterested body language. Limo chauffeurs should also avoid other aloof/disinterested body language like pocketing when talking to clients.
Limo chauffeurs should not engage their passengers in excessive conversations unless their passengers engage them. A limo chauffeur is free to greet their passengers and make reassurances on routes, timelines, etc. however, the conversations must be brief and necessary if they originate from the chauffeur. Unless clients ask questions, chauffeurs are expected to engage in necessary conversations only. Personal interactions are highly prohibited. Chauffeurs must also avoid unnecessary conversations/interactions with other parties i.e. other chauffeurs, pedestrians, etc.
Chauffeurs must maintain a reserved attitude. They should maintain discreet silence as opposed to engaging in a lot of unnecessary talks. Although there are many exceptions in regards to conversation etiquette, chauffeurs are generally expected to initiate conversations only when it is necessary i.e. when answering questions from passengers.
Luxury vehicle drivers should not partake in conversation. Instead, they should offer ”roadmap guidance”. Limo chauffeurs are free to offer prompts to passengers i.e. tell them when to remain seated, introduce them to the limo’s amenities, etc. Ideally, they should initiate what can be referred to as guidance conversation but never initiate or participate in unrelated conversations unless they are responding to questions from passengers. Even so, the responses should be brief, concise and professional.
Limo chauffeurs need to be good drivers. However, it takes more than good driving skills to become an exemplary limo chauffeur. In the luxury vehicle driving industry, etiquette is as important (sometimes more important) than driving skills. The above information highlights the most important limo driving etiquette that chauffeurs need to practice. Limo chauffeurs who observe the above rules of conduct are able to focus on the most important elements of luxury vehicle services which is; maximizing passenger enjoyment.